Airlines Call Center Contact Center Social Media 
NICE inContact
MARCH 18, 2019
Consider these companies who have risen to become successful because of loyal customers: Southwest Airlines, LaCroix Sparkling Water, In-N-Out, Trader Joe’s, Dollar Shave Club, Zappos, and more. If you manage a call center, now is the time to start laying claim to your share of those dollars going to R&D and marketing!
Vonage
AUGUST 11, 2015
Here are ten facts and what they mean for your contact center. Phones still handle around 68% of all contact center communications. This statistic shows that phone support should still be the number one priority for contact centers. Social media channels handle just 3% of all customer communications.
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Talkdesk
MAY 20, 2019
Last week, I attended ICMI’s yearly contact center expo in Fort Lauderdale, Florida. And two, because contact centers are at a particularly transformative point in their existence. As a newcomer to the contact center world, I was impressed with the strides the industry has made.
Think Customers
MARCH 2, 2023
Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. ” “A lot of brands have a tendency toward what I call the ‘CX sacrifice,’ reducing staff and decreasing your time to serve.
Avaya
DECEMBER 18, 2018
‘Twas the night before Christmas, the contact center was quiet, Not an agent was stirring, not even a pilot. When from the phone lines a call rang out clearly, And Colonel Harry Shoup answered it cheerily. We expect that these numbers will increase this year, and our contact center tech is ready to handle it.
Up Your Service
MAY 3, 2017
For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Good or bad, social media massively amplifies the word-of-mouth effect. The contact center as a concierge. The rise of white-glove customer service.
Brad Cleveland Blog
JULY 28, 2015
Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. appeared first on Brad Cleveland.
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