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Punching Above Its Historical Weight: Why Retention Should No Longer Play Second Fiddle to Acquisition

Optimove

In comparison, Acquisition VS Retention is a much newer concept. Advertising and branding not only come first in the funnel but also historically. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs.

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How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Retently

A good Net Promoter Score can fuel your business growth, generate word-of-mouth referrals from Promoters and help you bring in more business without spending as much on traditional advertising or inbound marketing. Meaningful loyalty programs not only drive customer retention by showing care towards existing customers.

NPS 148
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8 Metrics Every Online Business Should Monitor

SurveySensum

Running upselling or cross-selling campaigns Implementing loyalty programs Bundling products or creating packages Adding add-ons like gift-wrapping for an extra $1 or name-carving for $3 4. Make sure that time and circumstance are the same for both subjects when comparisons are being made.

Metrics 52
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Punching Above Its Historical Weight: Why Retention Should No Longer Play Second Fiddle to Acquisition

Optimove

In comparison, Acquisition VS Retention is a much newer concept. Advertising and branding not only come first in the funnel but also historically. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52
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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention.

Retail 52
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Guest Blog: What’s Most Vital to Success: Product, Price, or Experience?

ShepHyken

These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation. Advertising and marketing your brand is costly, and it’s never certain whether these efforts will attract enough new customers to justify the cost of expensive advertising.