Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Missed comments can quickly spiral into reputation issues.

Social Media 59

Social Media Multi-Channel Tips Brands 59

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? Well, let me tell you, it’s not just a mere notion, but a well-established fact that can make or break a brand’s reputation. How do we read our customers’ minds? They are: 1.

Tips 52

Tips Customer Experience Social Media Self Service 52

SmartMessage Blog

JUNE 6, 2023

Marketing communication is the set of strategies and tools that a business or brand uses to reach the target audience, promote its products or services, influence customers, and establish relationships. It also plays an important role in retaining existing customers. What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

BirdEye

AUGUST 28, 2023

FAQs on social media reach Build a memorable brand by expanding your social media reach with Birdeye Q1: What is a social media reach? Social media reach refers to the number of unique persons who will see your post on social media over a given time. If your reach metrics grow, it means your brand awareness is growing.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

SmartMessage Blog

JUNE 1, 2023

Marketing communication is the set of strategies and tools that a business or brand uses to reach the target audience, promote its products or services, influence customers, and establish relationships. It also plays an important role in retaining existing customers. What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

BirdEye

FEBRUARY 23, 2024

You can only have stellar customer communication through streamlined and effective business communication. Role of Birdeye’s Webchat platform in frictionless business communication: Birdeye’s AI-powered Webchat business communication software helps you convert web visitors into leads and, eventually customers.

Communication 64

Communication Multi-Channel Culture Social Media 64

BirdEye

OCTOBER 5, 2023

Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience. This guide will uncover what your target audience thinks about your brand.

Examples 64

Examples Measurement Brands How To 64

SurveySparrow

JULY 26, 2019

How would that feel for a potential customer? The same sentiment, when shared by many customers, will make it easy for a potential customer to make a buying decision. Imagine your start-up being mentioned by many customers across the world in the same vein. What is customer advocacy? Every business wants that.

Social Media 61

Social Media Customers Brands Brand Values 61

BirdEye

JULY 25, 2023

Making customers believe that your business is worth investing and trusting is important for every business to grow. Social proof is a key form of marketing psychology that leverages positive mentions about a business to convince customers to invest in them. Boosting brand recognition. But it is easier said than done.

Examples 52

Examples Social Media Effort Score Case Study 52

ProProfs Chat

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not! Did you know?

Customer Satisfaction 97

Customer Satisfaction Measurement How To Effort Score 97

SurveySparrow

MARCH 9, 2019

Having a solid brand name amongst customers is one of the biggest dreams of brands around the world and most businesses spend hundreds of thousands of dollars to be on the top of their customer’s minds. The kind of experience a customer has with your brand will be a huge reason for why they want to remain with you or not.

Brands 81

Brands Customer Experience How To Net Promoter Score 81

Smith+co CX

NOVEMBER 21, 2017

As a Communications and PR Consultant in B2C and B2C markets, I have always been conscious of what can happen when a poor customer experience is the precursor to poor communications. It happens across the board - from the giant brands to the SMEs. After half an hour, customers began to sound their complaints to the cabin crew.

Communication 28

Communication B2C Airlines Brand Values 28