InMoment XI
NOVEMBER 20, 2023
By processing vast amounts of unstructured data, such as social media interactions and customer reviews, AI extracts valuable information that can be used to tailor products, services, and marketing campaigns to meet the evolving needs of the customer base. AI ensures that customers feel valued even after making a purchase.
TechSee
JUNE 16, 2022
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. Follow on LinkedIn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 17, 2022
Unfortunately, with technological innovation comes more ways to target consumers for scams. When customers reach out to your business, they want to be acknowledged and feel seen, regardless if they reached out via social media, phone, or email. Run free product giveaways on your social media channels occasionally. .
NobelBiz
MARCH 5, 2024
That’s where Nobelbiz shines, leading the charge with innovative solutions that turn raw data into the kind of strategic insights that push your business to the front of the pack. This includes calls, emails, live chat, and social media. Use surveys, feedback forms, and social media monitoring to gather insights.
Talkdesk
MARCH 12, 2021
Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA. Talkdesk has been named a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service.
Talkdesk
FEBRUARY 27, 2020
customer abandonment rate in comparison to a 6.2% These results free up valuable resources for organizations to invest in where they are going, versus sinking more cost into obsolete technology and broken processes that hinder innovation. Additionally, they have a 4.5% experienced by organizations with an on-premises solution.
Talkdesk
FEBRUARY 27, 2020
customer abandonment rate in comparison to a 6.2% These results free up valuable resources for organizations to invest in where they are going, versus sinking more cost into obsolete technology and broken processes that hinder innovation. Additionally, they have a 4.5% experienced by organizations with an on-premises solution.
Expert insights. Personalized for you.
324 
Let's personalize your content