CSM Magazine
MAY 7, 2024
As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. This shift will demand a cultural revolution within the contact centre industry, with the agents of 2030 becoming a far cry from their present-day counterparts.
CSM Magazine
MAY 13, 2024
The study explores the varying attitudes towards AI across different age groups, highlighting varying levels of enthusiasm yet a shared recognition of its possible advantages for improving customer interactions.
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CSM Magazine
JANUARY 22, 2024
However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels. from 2023 to 2030. billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 13.7%
CSM Magazine
MARCH 20, 2024
As machine customers differ profoundly from their human counterparts in how they make decisions and interact, businesses face the challenge of understanding and orchestrating customer experiences that cater to these automated entities. The use of AI in customer interactions demands a high degree of transparency.
CSM Magazine
FEBRUARY 12, 2024
Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical.
CSM Magazine
SEPTEMBER 22, 2022
With analysts IDC predicting that almost three quarters of digital consumer payments globally will be conducted via platforms owned by non-financial institutions by 2030*, PCI Pal’s new Pay by Bank makes highly secure omnichannel, bank to bank payments possible across all contact centre channels, including voice (phone), chat, and social. .
CSM Magazine
MARCH 5, 2024
trillion by 2030. Increased engagement: apps can make healthcare more engaging and interactive for patients. The global healthcare IT market is growing, poised to reach $1.8 It translates to a CAGR of 15.8% from 2024, fueled by several trends, including the use of smartphones.
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