TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. of data by 2025. .

Self Service 207

Self Service Innovation Analytics Transportation 207

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Clarivate

JANUARY 23, 2024

Spend is growing, but ROI is TBD However, when looking at the potential commercial value of this R&D activity, some challenges remain. R&D spend is steadily growing and is expected to reach approximately $200 billion by 2025. This amounts to approximately 20% of sales revenues which are reinvested into developing pipelines.

Trends 52

Trends Metrics Analysis Innovation 52

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

TechSee

FEBRUARY 16, 2021

Many of these trends are fueled by enabling technologies, as advances in artificial intelligence, augmented reality, and visual assistance are paving the way for new possibilities within the field service function. In fact, approximately 50% of field technicians and service workers are expected to freelance by 2025.

Trends 109

Trends Survey ROI Technology 109

CX University

JANUARY 15, 2020

A brand like Late July Snacks is a great example of a product that achieves great flavor and has all the good-for-your and product-innovation boxes checked, creating an awesome brand experience. Ecommerce/Technology. When it comes to CX there is much more than just customer service.

Industry 52

Industry Airlines Ecommerce Social Media 52