BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. One of his recent podcasts with the CEO from Avaya digs into the role of employee experience—a topic we believe should always be top of mind as the contact center evolves. After all, happy employees create happy customers.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Retently

MARCH 26, 2024

User Experience The complexity of a survey platform can be a double-edged sword. For users who seek simplicity and an intuitive interface, a platform with a steep learning curve can be a significant barrier.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. Importance : The duration users spend on a platform is indicative of engagement and interest. Average Time-on-Site/In-App = (Total time spent by all users / Number of users) 2.

Metrics 52

Metrics Customer Engagement Engagement Effort Score 52

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.”

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

SurveySensum

MARCH 25, 2024

Improve user experience : By providing relevant and valuable content or offers, exit intent popups can enhance the overall user experience by offering something of value right when the user needs it. This will enhance their user experience as they won’t feel like being forced to click yes.

Examples 52

Examples eBook Survey User Experience 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Tools 52

Tools Survey Customer Experience NPS 52

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps. The UCaaS industry, which debuted less than a decade ago, is already fully operational.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52