SurveySparrow
FEBRUARY 22, 2024
Here are some tips to help you personalize the customer experience. Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. That’s where analytics and reporting features come into play.
Lumoa
FEBRUARY 14, 2024
Even so, devoting time and resources to planning your CX strategy is worth the investment because giving your customers sub-par experiences is one of the most effective ways to drive them away. So, how can your business win over this growing contingent of experience-focussed customers?
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SurveySparrow
MAY 3, 2024
For businesses looking to improve their customer relationship management – Salesforce is crucial. Can it automatically update customer records based on survey responses? What kind of analytics and reporting features are available? Can you easily generate reports within Salesforce?
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. All enabled by NobelBiz leading contact center technology.
Kustomer
FEBRUARY 6, 2024
These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems.
Magellan Solutions
APRIL 4, 2024
With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. But that’s not all! And trust me, you can’t just go with the first option on your screen.
Kustomer
NOVEMBER 7, 2023
Customize the look and feel of your knowledge base without writing code. Customers have reported up to 96% CSAT achievement, a 60% decrease in handle times, and deflected 84% of conversations after switching to Kustomer from Zendesk. Automatic creation and assignment of tickets based on chats, emails, or customer calls.
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