ShepHyken

OCTOBER 23, 2023

If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. When customers know you care, you create an emotional connection that fosters trust and loyalty. This short article has several tips on how to get reviews, why you want reviews, and more.

Customer Service 63

Customer Service Contact Center Loyalty Tips 63

ShepHyken

NOVEMBER 6, 2023

Sometimes, they will trade a better customer experience for a better price. This article tackles the topic of how to get and keep loyal customers despite the economy. There are plenty of examples and tips to get you thinking. In other words, you get a summary of what you’re about to read. Connect with Shep on LinkedIn.

Self Service 66

Self Service Customer Service Contact Center Loyalty 66

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. is an excellent way to do so. As you read this article, keep that in mind.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Survey participants were asked to rate brands on four aspects of customer service: people, speed, services and resolution.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

SEPTEMBER 4, 2023

The old saying, “It costs less to keep existing customers than to chase after new ones,” comes to mind. 7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

JUNE 11, 2023

Four Tips for Keeping Your Employees Happy by Retail Technology Innovation Hub (Retail Technology Innovation Hub) Having happy employees brings a business many benefits, and it ensures that you’re not going to have a high employee turnover. The author states right up front that “CX isn’t a one-time deal…” I agree.

Customer Service 62

Customer Service B2B B2C Retail 62

ShepHyken

MAY 15, 2023

Your customers are talking about you over social media channels. Here are many tactics and tips on how to be a “good listener.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: This is an excellent article about “Social Listening.”

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. In our customer service research , 40% of the thousand+ consumers we surveyed admitted to yelling at a customer service agent. Here are my top five picks from last week. 33% admitted they cussed.)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

FEBRUARY 26, 2023

BONUS 11 Podcasts to Keep Your CX Game Sharp by Melanie Mingas (CX Network) In a little over 20 years the humble podcast has exploded in popularity and in the world of CX, there is no shortage of expert voices sharing their tips and tricks with the world. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Tips for Success with Subscription Business Models by Amanda Davis. Here you’ll find some of the ingredients that can turn around that unhappy customer. 4 Things Customers Want in 2023 by Salesforce.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

JANUARY 30, 2023

The Importance of Maintaining Customer Service in Difficult Times by Nick Gold (theHRDIRECTOR) As 2022 drew to a close, most of us craved a period of calmness, both economically and emotionally. But as global recession looms, 2023 will bring continued uncertainty. This excellent article features ten tips on how to develop trust.

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

JULY 10, 2023

70% of Consumers Are Tired of Tipping and It’s Pushing Your Most Valuable Customers Away: Here’s How to Respond by Molly Burke (Capterra) Capterra’s 2023 survey of over 780 U.S. My Comment: I’ve recently written several articles related tipping fatigue, tipflation, and tip creeping.

Customer Service 12

Customer Service Tips Social Media Consumers 12

ShepHyken

APRIL 16, 2023

How to Incentivize Customer Loyalty in 2023 by BOSS Editorial (BOSS Magazine) Despite having an abundance of options, customers still generally prefer to give their money to the same handful of brands. Loyalty and trust will always be important factors in the average customer’s buying decisions. It’s something you do!

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

ShepHyken

APRIL 24, 2023

Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. What’s the Difference Between a Restaurant Service Fee and a Tip? Today, at least in the US, the concept of tipping is dramatically changing.

Customer Service 12

Customer Service Loyalty Programs Tips Loyalty 12

ShepHyken

MARCH 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Makeup That Breakup: 6 Tips For Wooing Back Lost Retail Customers by Wise Marketer Staff (The Wise Marketer) Bad first impressions don’t just happen on dates. Here are my top five picks from last week.

Customer Service 12

Customer Service Contact Center Retail Omni-Channel 12

ShepHyken

MARCH 5, 2023

There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc. That means agents know the customer’s recent purchases, when and why they have called in the past, and more.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

JUNE 19, 2023

Whether you have a small business or a large brand, some tips and ideas in this article will help you attract and keep your customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Of course, you do! Connect with Shep on LinkedIn.

Net Promoter Score 14

Net Promoter Score Customer Service NPS Customer Journeys 14

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

JUNE 5, 2023

Here’s an excellent article that reinforces that exact message with plenty of tips, stats, and tactics to get you to become employee-focused. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 15

Customer Service Retail Touchpoint Comparison 15

ShepHyken

AUGUST 21, 2023

How can you activate your customer base to be vocal advocates for your business? While the journey to supporting your customers is different for every business, here are four tips that I’ve found helpful in leading teams to put customers first. Connect with Shep on LinkedIn.

Hospitality 12

Hospitality Customer Service B2B B2C 12

ShepHyken

JUNE 26, 2023

9 Tips For Having A Customer Spotlight At Your Next Customer Advisory Board Meeting by Eyal Danon (Forbes) One of the more popular attendees at customer advisory board (CAB) meetings is the customer speaker, or more accurately, customer “session owner” as they will (hopefully) do much more than merely speak.

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

ShepHyken

AUGUST 14, 2023

Here are 11 post-purchase tactics to prompt customers to return and encourage others. My Comment: Another article on customer retention, and this time we have a list with eleven tips. I’ve always preached that one of the most important (maybe the most important) measurements in business is simple – Does the customer come back?

Customer Service 12

Customer Service Self Service Customer Retention Ecommerce 12

ShepHyken

MARCH 20, 2023

My Comment: Jim Tincher is a customer experience expert who focuses on B2B. He also shares some fantastic tips to consider as you’re creating the journey map for your organization. Losing Customers Due to Lack of Relevance? Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

ShepHyken

NOVEMBER 7, 2022

Customers expected a different level of service that was more than just good service. Customers wanted a connection, and the companies and brands that delivered found a new type of customer loyalty. 6 Tips for Offering Better Customer Service by Phone (Even in a Tiny Company) by José Luis Martín Cara.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64