ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? by Matt Bertram.

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. (In 33% admitted they cussed.)

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

FEBRUARY 26, 2023

BONUS 11 Podcasts to Keep Your CX Game Sharp by Melanie Mingas (CX Network) In a little over 20 years the humble podcast has exploded in popularity and in the world of CX, there is no shortage of expert voices sharing their tips and tricks with the world. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. 10 Tips for Success with Subscription Business Models by Amanda Davis. Here you’ll find some of the ingredients that can turn around that unhappy customer. 4 Things Customers Want in 2023 by Salesforce.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

JANUARY 30, 2023

The Importance of Maintaining Customer Service in Difficult Times by Nick Gold (theHRDIRECTOR) As 2022 drew to a close, most of us craved a period of calmness, both economically and emotionally. But as global recession looms, 2023 will bring continued uncertainty. This excellent article features ten tips on how to develop trust.

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

MARCH 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Makeup That Breakup: 6 Tips For Wooing Back Lost Retail Customers by Wise Marketer Staff (The Wise Marketer) Bad first impressions don’t just happen on dates. Here are my top five picks from last week.

Customer Service 12

Customer Service Contact Center Retail Omni-Channel 12

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. Follow on Twitter: @Hyken

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13