Remove 2022 Remove Gamification Remove How To Remove Strategy
article thumbnail

How Gamification Can Help Call Centers Operate More Efficiently

Playvox

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

article thumbnail

2022 World Cup Player Behavior Provides Insights for Euro 2024: What Makes New Players Tick?   

Optimove

Understanding what makes new players tick and how to retain them will help operators drive growth. Key Takeaways: Mega-events draw in a surge of new and reactivated players, making it crucial for operators to focus on retaining and engaging them with tailored marketing strategies. It’s also a huge opportunity for operators.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Unwrapping Customer Loyalty: How to Drive Retention After the Holidays 

Optimove

Why It Matters: Understanding the dynamics of customer behavior is the key to creating Customer-Led Marketing strategies that drive retention. Drawing on data we collected during the 2022-23 holiday shopping season, we have unwrapped some key insights to help you transform this season’s new shoppers into customers for life.

Loyalty 75
article thumbnail

ContactBabel Report: The 2022 U.S. Contact Center Decision-Makers’ Guide

Playvox

contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. How do CX pros rate their own technology?

article thumbnail

Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs.

article thumbnail

Identifying And Cultivating Top Talent In Your Contact Center

Playvox

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. Before you can cultivate top talent, though, you have to identify your top performers.

article thumbnail

Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78