2022 Customer Retention Measurement Roadmap 
SurveySensum
DECEMBER 22, 2022
. — It helps you retain your customers. Repeat customers have been measured to spend an average of 67% more than new customers. And that’s why 82% of companies say that retaining a customer is less expensive than acquiring a new one. How can you improve customer retention with VOC program? .
CustomerSuccessBox
APRIL 12, 2022
Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022. Points to Ponder on making customer success plan for the year 2022. Planning customer growth pathway. Additional Reads- 7 Best practices for a Customer Journey Map!
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CSM Magazine
NOVEMBER 28, 2022
To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.
Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? There are many ways to begin measuring your CX program.
Education Services Group
DECEMBER 13, 2022
Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% During the economic disruption of 2022, businesses are relearning that data is a precious resource.
Experience Investigators by 360Connext
JANUARY 5, 2022
Your company has surpassed its annual goals for customer retention, referrals, and satisfaction. C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You had clear goals and knew how to measure them. Measurable. Imagine yourself a year from today.
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera.
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