Inbenta

NOVEMBER 3, 2022

In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 And for good reason.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. In customer service, automation is commonly seen in the form of chatbots. Chatbots can respond to customer queries, answering the common requests, immediately and 24/7. Travel: 16%. million USD in 2022.

Customer Service 231

Customer Service Self Service Chatbots Healthcare 231

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

Chatbots 90

Chatbots Customer Journeys Customer Experience How To 90

Inbenta

AUGUST 11, 2022

Inbenta is happy to report that the company has been included in the “Hot Vendors” profiled in the Hot Vendors in Conversational AI, 2022 report by Aragon Research, Inc. July 2022). In a fully digital world, human and emotional connections have become essential to growing customer bases and increasing brand loyalty.

Report 64

Report Chatbots Ecommerce Travel 64

Comm100

FEBRUARY 10, 2022

In an example offered by McKinsey, the US Department of Homeland Security (DHS) improved customer experience by reducing screening times for low-risk travelers. Live chat and chatbots present new ways for government services to connect with the public and improve service efficiencies.

Government 130

Government Customer Experience Chatbots Social Media 130

CSM Magazine

SEPTEMBER 12, 2023

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Agents are often the only human connection brands have with their customers and prospects. The company recorded 153% year-over-year enterprise client growth.

Training 59

Training Telecommunications Marketing Contact Center 59

ViiBE Blog

MAY 3, 2023

By choosing the number corresponding to the type of query, a customer can get connected to an expert and report the encountered problem. Using a Chatbot A chatbot is a computer program that is designed to simulate conversation with users through text or voice interactions, streamline operations, and improve user engagement.

B2B 52

B2B Chatbots How To e-support 52