ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

TechSee

JUNE 16, 2022

His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. Link: [link].

Customer Success 52

Customer Success Customer Centricity Course Customer Experience Professionals 52

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Engagement Evaluation Best Practices for Customer Success Management . Customer Experience: Journey Mapping. Level: Intermediate. Time: 50 minutes.

Course 98

Course Customer Journeys Customer Success Consulting 98

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer service expert and New York Times bestselling author Shep Hyken hosts this dynamic customer-centric podcast. Learn Customer Service Secrets on the Kustomer Podcast.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

SmartKarrot

JUNE 11, 2021

You can also hone your skills, increase earning potential, and expand professional network. In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. The course is designed for early career professionals.

Customer Success 22

Customer Success Course Training Customers 22

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Engagement Evaluation Best Practices for Customer Success Management . Customer Experience: Journey Mapping. Level: Intermediate. Time: 50 minutes.

Course 52

Course Customer Journeys Customer Success Consulting 52

CSM Magazine

MAY 19, 2022

As a result of these measures, our average call response times year-to-date have remained consistently at 1-minute 22-seconds, compared with 1-minute 21-seconds in 2021. Consequently, our seven-person customer team has much more time to devote to calls dealing with complex issues. Autumn 2020 report) when it comes to response times.

Self Service 52

Self Service Wait Times Training Customers 52

Beyond Philosophy

MAY 12, 2021

Could we face a big gap between what customers expect and what organizations are prepared to deliver when we emerge from this past year? . We invited Nancy Porte, Vice president of Global Customer Experience Verint and vice-chair of the Customer Experience Professional Association (CXPA) board, to discuss this research on a recent podcast.

Customer Expectations 88

Customer Expectations Technology Analytics Chief Customer Officer 88

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Jay Nathan.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23