2021 2022 Course Employee Experience 
InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. It makes sense, then, that their standards for customer and employee experiences would be higher than ever, too.
ShepHyken
NOVEMBER 29, 2021
The customer experience really starts on the inside of an organization with the employee experience. Take care of employees and they stay. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt. And of course, the main focus of that strategy should be on CX.
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CSM Magazine
NOVEMBER 23, 2021
The year 2021 was one of adjustment. Dave Hoekstra at Calabrio reflects on these before offering a glimpse into 2022, helping contact centres to plan ahead. Hybrid working, The Great Resignation and Digital transformation are buzz terms that swarmed the contact centre industry in 2021. Lessons learned in 2021.
Gainsight
JUNE 2, 2022
Now, the experience is back! But it’s not only the excitement about the return of Pulse to the Moscone West Center, attendees, vendors, speakers, parodies, and, of course, the puppies. Hubspot is an incredible organization that understands both the customer and employee experience. And we are going to celebrate.
SurveySparrow
NOVEMBER 11, 2021
Many chucked their current jobs to study or sign up for training courses that would help them upskill. Create great employee experiences. Here’s where upskilling your current employees becomes essential for both employee retention, and long-term organizational growth. Create great employee experiences.
SurveySparrow
NOVEMBER 11, 2021
Many chucked their current jobs to study or sign up for training courses that would help them upskill. Create great employee experiences. Here’s where upskilling your current employees become essential for both employee retention and long-term organizational growth. Create great employee experiences.
ClearAction
OCTOBER 25, 2022
” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. And many participants use this course to take 5 weeks (or 5 days if you’re advanced) to prepare for the CCXP exam. Learn More. Learn More.
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