2020 Customer Base Customer Success Return on Investment 
Education Services Group
JULY 15, 2020
We all know that 2020 has been quite the year. I wanted to take some time to look ahead at what the future of Customer Success could have in store. , I wanted to take some time to look ahead at what the future of Customer Success could have in store. MH : “I think we’re in phase one of this.
ChurnZero
JANUARY 15, 2021
Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.
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GlowTouch
OCTOBER 16, 2020
Not being on social media today is a faux pax, no matter your customer demographic, but especially if your customer base skews younger. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.
GlowTouch
APRIL 24, 2020
By leveraging outsourced support to eliminate key points of friction in customer interactions, you’ll build trust and confidence in your users. In turn, you’ll find yourself with a more loyal customer base, and a higher volume of repeat transactions. 7 Questions to Ask Your Customer Support Vendor.
GlowTouch
JUNE 12, 2020
By outsourcing your customer support, you can enjoy all the benefits of an ideal customer support team with minimal resources. With GlowTouch, you can deliver quality customer support and improve your loyal customer base. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan.
Gainsight
JUNE 9, 2021
Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. Top Picks: Simplifying Customer Success.
ChurnZero
MARCH 11, 2020
Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. What advice would you give us to help serve our customers better in the future?
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