5 Top Customer Service Articles for the Week of March 25, 2019
ShepHyken
MARCH 25, 2019
My Comment: A company that is known for its amazing customer service has it baked into its culture. Leadership is where it starts, and then it permeates throughout the organization. This article covers three foundations that are the root of a customer-focused culture; purpose, promise and values. I wrote a book on it!)
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