ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

MARCH 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Design a Stellar Customer Experience by Michal Maimaran and John Schroeder. KelloggInsight) The Zappos of the world are redefining expectations. Your customers’ expectations are h igher than ever.

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Delivering Authentic Customer Support by Tamina Steil. Christopher Elliott is a consumer advocate and is suggesting to his readers that they embrace social media for customer service.

Customer Service 67

Customer Service Social Media Culture Tips 67

One Millimeter Mindset

NOVEMBER 28, 2018

Now through November 27, 2018. And while organizations talk the talk about being customer-focused, walking the walk falls short. However, busily-focused on completing the tactical assignments they equate to being customer-focused. Yet everyone will tell you they are working on behalf of the customer.

Customer Retention 61

Customer Retention Culture Customer Focused Customers 61

Lumoa

OCTOBER 31, 2018

In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. Talk to your board.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

West Monroe

JUNE 8, 2018

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally.

Loyalty 40

Loyalty Self Service Chatbots Retail 40

Wootric CX Blog

JUNE 13, 2019

But, when it comes down to it, you still aren’t exactly sure if your efforts are paying off for the customer—or for your business. Don’t worry, you’re not alone: According to a 2018 report from CustomerThink , only 30% of brands report experiencing enhanced differentiation or any other tangible benefit from their CX-related initiatives.

Customer Experience 69

Customer Experience Communication CEM Data 69

GetFeedback

DECEMBER 21, 2018

More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. consumers say customer experience at most companies needs Improvement. ( Set and measure customer expectations.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service.

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

APRIL 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. What are the “non-negotiable” behaviors and processes that drive a consistent high-level customer experience? Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. Or does it?

Customer Service 48

Customer Service Infographics Retail Tips 48

Thunderhead

JUNE 14, 2018

‘Fundamental’ journeys might include the onboarding of new customers, opening new accounts, updating account details, or seeking moving, bill explanation or payment information. And naturally, customers expect us to be very, very good at enabling these.

Engagement 40

Engagement Touchpoint Customer Satisfaction CRM 40

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. Discover the best tools to improve your customer experience. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

ShepHyken

FEBRUARY 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. New Study: 62% of Companies Ignore Customer Service Emails by Steven MacDonald. Here are my top five picks from last week.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. This short article focuses on five mistakes organizations make with their customer experience initiative.

Customer Service 17

Customer Service Infographics Employee Experience Customer Service Strategies 17

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio.

Customer Service 79

Customer Service Trends Customer Care Case Study 79