Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices.
Oracle
DECEMBER 27, 2018
In 2018, the customer experience was front and center for businesses. Whether you’re focused on building stronger relationships with existing customers or attracting new prospects, brands are taking their CX strategies, technology, and approaches to the next level.
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ijgolding
DECEMBER 14, 2017
I first became aware of job roles containing the words, ‘Customer Experience’ in the early noughties. However, it was not until 2011, with the creation of the Customer Experience Professionals Association (CXPA), that the role became officially recognised as a profession.
ijgolding
JANUARY 24, 2017
Time after time, representatives of organisations stood in front of me and my fellow judges and brilliantly described how the customer was core/central to the strategy of the business. The big winner of the awards I had the privilege of being part of last week was the customer – consumers and businesses alike.
Lumoa
OCTOBER 31, 2018
It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Let’s find out what the field professionals actually experience. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.
CX Journey
DECEMBER 13, 2018
This post originally appeared on her site on November 21, 2018. Although customer experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last five years.
Maru/HUB
JULY 9, 2018
The Institute warned that the difficult retail environment meant that survival would be driven by how well customers were served. The index rates customer satisfaction across 13 sectors based on the views of 10,000 consumers. The top 50 organisations in the July 2018 index are: 1 Amazon.co.uk. 2 John Lewis Retail.
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