Beyond Philosophy

MAY 3, 2018

Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience. 30 April 2018. < 30 April 2018. < 2 April 2018.

Wireless 113

Wireless Competitive Advantage Consulting Airlines 113

ENGAGE.cx

FEBRUARY 16, 2018

March 14, 2018 1:30pm EST. Do your best customers come and go unknowingly? Do you promote & hold events—in c-store, hospitality, casino, retail, restaurant, QSR, sports or entertainment—but are unsure who attends? Maximize the competitive advantage of your venue with on-site experience management.

Competitive Advantage 40

Competitive Advantage Entertainment Sports Hospitality 40

North Highland

MAY 23, 2019

Electricity is the driving force behind the intricate tapestry of our lives – it ignites a powerful spark that illuminates our homes, workplaces, schools, hospitals, and smart technologies — dramatically influencing the way we live, work, play, and connect. In the digital transformation age, consumers crave continuous connectivity.

Analytics 64

Analytics Competitive Advantage Innovation Hospitality 64

West Monroe

JUNE 30, 2021

We’ve experienced unbelievable change over the past year in the way we think about and consume healthcare. Patients looking to minimize their time in the hospital during the pandemic began gravitating to ASCs for elective procedures—if they chose to go through with them at all. Ambulatory surgical centers. Key trends.

Healthcare 52

Healthcare Hospitality Insurance Trends 52

ProProfs Chat

JANUARY 30, 2020

Consumer Engagement & Experience. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. 88 percent of consumers trust online reviews as much as personal recommendations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

C Space

APRIL 18, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147