Comm100
MAY 22, 2020
Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Here are a few benefits of coining a name for your call center team, and we’ll walk through some examples too.
Comm100
JUNE 13, 2018
Leveraging the power of storytelling to gather and disseminate vital information in the call center is a smart move. Empowering your call center agents to collect valuable customer stories helps the organization gain insights and better understand customers. Let us know what you think in the comments below. Download Now.
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Comm100
MARCH 8, 2018
Here are a few benefits of coining a name for your call center team, and we’ll walk through some examples too. A creative name like “Call It In” for a call center complaints handling team can portray creativity and reliability. Ideas for Creative Call Center Team Names. Your Team Gets an Identity.
Comm100
JUNE 19, 2018
This is so relevant for contact centers, which still suffer from the high-volume, low-quality stereotypes associated with call centers in the 80s and 90s. Recommended for you: [eBook]50 Customer Service Training Activities for Live Chat and Telephone Teams. There’s a lot of potential for you to rupture that stereotype!
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.
Comm100
AUGUST 1, 2018
Customer service is evolving rapidly, call center agents reading from the same script are no longer the definition of good customer service. This eBook contains best practice tips from the CX field, encompassing methodologies like Six Sigma to ensure your pathway to customer experience improvement is clear and straightforward.
Talkdesk
JANUARY 12, 2018
To see the difference, compare Talkdesk’s contact center features with legacy systems to see why it is time to consider the cost of not switching to the next-generation contact center in the cloud: The Benefits of Switching to Talkdesk. Read the full list of features in our ebook here.
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