Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. The first type—experiential content—brings high-levels of engagement and mimics live events. Live video.

Trends 52

Trends Marketing Chatbots Video 52

Talkdesk

JANUARY 12, 2018

Read the full list of features in our ebook here. What new tools will your contact center features offer customers and agents in 2018? Learn why experts are ditching their on-prem contact centers in 2018 by registering for our webinar below: The post A Contact Center Features Checklist for 2018 appeared first on Talkdesk.

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

Talkdesk

JANUARY 12, 2018

Read the full list of features in our ebook here. What new tools will your contact center features offer customers and agents in 2018? Learn why experts are ditching their on-prem contact centers in 2018 by registering for our webinar below: The post A Contact Center Features Checklist for 2018 appeared first on Talkdesk.

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

Comm100

AUGUST 1, 2018

This eBook contains best practice tips from the CX field, encompassing methodologies like Six Sigma to ensure your pathway to customer experience improvement is clear and straightforward. The post Best Customer Experience Article from the Month of July 2018 appeared first on Comm100. Download Now.

Customer Experience 101

Customer Experience Policies Social Media Effort Score 101

ChurnZero

DECEMBER 28, 2018

We even got a shout out from HubSpot as a top blog you should be reading in 2018. Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Download this eBook to learn best practices for closing out the year strong and getting set up for a successful new year. 10 Punny Customer Success Jokes.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story. The Best Influencer Marketing Articles of 2018. Time to take a deeper dive?

Resources 47

Resources Tools Marketing Case Study 47

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.

Customer Success 40

Customer Success Competitive Advantage eBook Customers 40

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. 2018's Best Social Media Marketing Articles. Good Riddance to Social Media Mass Production - 2018 is bringing a lot of changes to social media marketing. 2018's Best Paid Tools for Social Media Marketing. 2018's Top Social Media Marketing Experts. Social Media Explorer.

Social Media 32

Social Media Resources Tools Marketing 32

Up Your Service

FEBRUARY 8, 2020

We are honored and pleased to share our founder, Ron Kaufman , has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. Ron Kaufman, number one Global Guru in Customer Service. At Uplifting Service , we believe everyone can step UP and TAKE ACTION to make the world better every day.

Customer Service 69

Customer Service eBook Leadership Meeting 69

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 2018's Best Digital Advertising Articles. 2018's Best Digital Advertising Tools. 2018's Best Digital Advertising Influencers. Hopefully one nobody wants to mute.

Advertising 26

Advertising Resources Tools Social Media 26

Talkdesk

FEBRUARY 21, 2018

Share your amazing customer story with us and you’ll be entered to win $1,000 and a free VIP trip to Opentalk 2018 in San Francisco. The best stories will also be featured in our 101 Customer Experience Stories ebook. Here’s how it works: Submit your story to us using the form below by April 20th, 2018.

eBook 40

eBook Consumers Customers Customer Service 40

Interactions

FEBRUARY 25, 2022

In 2018, L.L. Learn more about how the shift to the model of the contact center where technology leads and humans support is the most beneficial for your business and customers in this eBook. They would accept any returns, anytime, regardless of condition, if the customer wasn’t satisfied. Bean revoked this policy. Why the change?

Customer Service 62

Customer Service Contact Center Policies eBook 62

Beyond Philosophy

DECEMBER 20, 2017

Starting January 4th 2018, we will be sharing our ideas on how to improve your CX. Sign up to receive my free ebook and enter the competition to get FREE training! Learn more about emotions and their significance for your business by signing up for our BRAND NEW PODCAST, The Intuitive Customer !

Retail 153

Retail eBook Consumers Survey 153

Michelli Experience

APRIL 24, 2018

In fact, back in 2009, I wrote the following as an excerpt in a free downloadable eBook about Starbucks leadership principles…. The events in Philadelphia in 2018 highlight a varied and substantial customer experience challenge faced by a different CEO; however, Starbucks once again announced that all U.S. Looking Back to 2008.

Training 100

Training Leadership eBook Customer Experience 100

Confirmit

NOVEMBER 16, 2020

Owl Solutions implemented a dedicated CX program in 2018 to support its commitment to client service. Voice of the Customer Voice of the Employee Case Studies eBooks. A customer-centric paradigm shift across the business, with feedback informing the design and continuous improvement content and priorities.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. We appreciate what you bring to our community and look forward to what we will discover together in 2018. Sign up to our new podcast, The Intuitive Customer , and get a FREE eBook! I always say that Customer Experience is a journey, not a destination.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

Interactions

JANUARY 16, 2019

We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry. As we mentioned in our 2018 roundup, chatbots have failed to live up to their hype. To learn more about the future of customer care, download our eBook below.

Trends 59

Trends Chatbots Omni-Channel Customer Care 59

Team HGS

MARCH 6, 2019

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. Institute of Human Resources Development’s (IHRD) “Great HR Practices Award” at the Bangalore HR Summit 2018.

Trends 40

Trends Meeting Self Service Multi-Channel 40

Comm100

NOVEMBER 25, 2020

This estimated percentage is a 15% percent increase from 2018. Consider this: 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots, and mobile messaging, according to Gartner. Best Practices for Digital Omnichannel Customer Service.

CRM 130

CRM Customer Service Ecommerce Chatbots 130

Beyond Philosophy

DECEMBER 19, 2017

Starting January 4th 2018, we will be sharing our ideas on how to improve your CX. Sign up to receive my free ebook and enter the competition to get FREE training! Make sure your Customer Experience is not lagging behind by signing up for our brand new weekly podcast, The Intuitive Customer !

Effort Score 153

Effort Score Customer Centricity Consulting eBook 153

Oracle

NOVEMBER 12, 2019

This is a preview of the ebook “ 3 Customer Experience Essentials for Today’s Shoppers – And How to Thrive in the Experience Economy “ Omnichannel optimization is essential for success with 21st century shoppers.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

Grade.us

DECEMBER 27, 2018

The Complete Guide to Video Marketing - An on-site ebook which offers 7 chapters on building a video marketing strategy. Video Marketing Trends of 2018 - This book takes you beyond basic video marketing to talk about things like augmented reality, virtual reality, and 360 degree video.

Video 20

Video Resources Tools Marketing 20

Clarabridge

FEBRUARY 12, 2019

In 2018, the badger, lobster and llama emojis gave us new ways to describe our trips to the zoo or the aquarium. Read further about emojis and learn more about how the Clarabridge NLP recognizes other named entities such as products, brands, people, and events in our Debunking Natural Language Processing eBook.

eBook 45

eBook Trends Communication Analysis 45

Oracle

DECEMBER 9, 2019

This is a preview of the ebook “3 Customer Experience Essentials for Today’s Shoppers – And How to Thrive in the Experience Economy” For retailers wondering how to achieve CX optimization for the Q4 holidays and beyond, a few words come to mind: transparent , convenient , and custom.

Tips 42

Tips eBook Retail Ecommerce 42

datastax

APRIL 2, 2019

According to the 2018 Open Source Program Management Survey , 53% of companies say their organization has an open source software program or plan to establish one within the next year, and according to the 2016 Global Developer Report , 98% of developers use open source tools—even when they’re not supposed to. READ NOW.

eBook 64

eBook Software Government Resources 64

Comm100

APRIL 17, 2018

Improving Customer Experience (CX) is widely cited as a number 1 priority for companies in 2018 and beyond. This eBook contains best practice tips from the CX field, encompassing methodologies like Six Sigma to ensure your pathway to customer experience improvement is clear and straightforward.

Feedback 193

Feedback How To Roadmap Survey 193

Qualtrics

JULY 19, 2019

Download eBook. This post was originally published in May 2018 and was updated and re-published in July 2019. Anticipating and communicating the possible outcomes of various courses of action is a primary responsibility in the research process. 5 Ways to Improve the Impact of Research. —— [1] Bryman, Alan. “

Course 55

Course eBook Marketing Study 55

Oracle

DECEMBER 2, 2019

This is a preview of the ebook “ 3 Customer Experience Essentials for Today’s Shoppers “ If you’re looking to exceed expectations with customers this holiday season (and well into the 2020s), it’s not difficult. At the same time, however, they’ve become more frustrated with the overall experience.

Retail 40

Retail Ecommerce eBook Social Media 40

ClientSuccess

MAY 10, 2019

Watch the CS100 Summit 2018 highlight video below. eBooks: Ultimate Guide to SaaS Customer Success Metrics. We thank all of the customer success executives, SaaS leaders, and vendor sponsors who have supported and believed in our vision since our first CS100 Summit in the fall of 2016. Thank you friends! Experience It Now.

Conference 48

Conference eBook Customer Success Culture 48

Avaya

MAY 23, 2017

60% of digital analytics investments will be spent on customer journey analytics by 2018. For more tips, insights, and impactful statistics check out our eBook, Fundamentals of Digital Transformation. The key is being able to openly share customer data across all teams, processes and customer touchpoints. Let me know what you think.

Contact Center 42

Contact Center Touchpoint Customer Centricity eBook 42

Comm100

JANUARY 25, 2018

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy businesses and shareholders. This eBook walks you through a step-by-step plan for CX success with a ready-to-use customer experience mapping template. 21% higher productivity. Download Now.

Customer Satisfaction 103

Customer Satisfaction Survey Feedback eBook 103

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Customer Success (CS) teams are undergoing a painful growth spurt—maturing out of their ill-?t

Customer Success 64

Customer Success e-support Software Trends 64

datastax

JULY 23, 2019

billion the market realized in 2018. . The Top Data Management Challenges of Hybrid Cloud (eBook). The hybrid cloud market is expected to grow to $97.64 billion by 2023—quite the uptick from the $44.6 Today, more than 65% of organizations use hybrid cloud environments. READ NOW.

Strategy 40

Strategy eBook ROI Data 40

ClientSuccess

AUGUST 30, 2018

As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical.

Leadership 40

Leadership Customer Success eBook Culture 40

PeopleMetrics

DECEMBER 5, 2014

I presented my driver''s license with an expired date on it, alongside a temporary license valid until 2018, my social security card and a credit card in my name. And another piece of paper that says I''m legal to drive until 2018 with my current address on it. We cannot accept a temporary ID. It''s company policy.". -

Omni-Channel 76

Omni-Channel Policies Banking Travel 76

datastax

APRIL 4, 2019

According to RightScale’s 2019 State of the Cloud Report , 58% of all enterprises have deployed a hybrid cloud strategy — a big jump from 2018’s 51%. eBook: Powering Growth and Innovation in a Hybrid Cloud World. Did you know that a majority of companies have already transitioned to a hybrid cloud strategy ? READ NOW.

How To 40

How To eBook Healthcare Strategy 40

ClientSuccess

MAY 2, 2018

On April 18, 2018 I introduced a presentation called “3 Essential Pre-onboarding Principles” at a local Customer Success meet-up in Utah. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Let’s move forward with this week’s blog post!

eBook 42

eBook Customer Success Culture Metrics 42