Alida

NOVEMBER 28, 2017

According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. Insight communities are useful tools to harnessing customer intelligence , but it’s important to keep it fun, said Freck. Keep it light and fun. Create a process.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Verint

DECEMBER 8, 2016

As you start to finalize 2017 planning for your organization, have you looked “outside in” and gathered ideas and insights from other organizations for the customer engagement optimization elements of your planning?

Loyalty 44

Loyalty Customer Engagement Engagement Interaction 44

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business.

Software 63

Software Marketing Multi-Channel e-support 63

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business. Here we dissect CX Trend No.8:

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Verint

AUGUST 23, 2017

According to a Gallup poll from January 2017 1 , a whopping 65.6% That means almost two-thirds of today’s employees are fairly unmotivated and more likely to be inefficient, make mistakes, offer a poor customer experience, feel disconnected from their work and what is happening around them—and consider looking for a different job.

Strategy 42

Strategy Gamification Contact Center Employee Engagement 42

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Verint

AUGUST 17, 2017

At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

ProProfs Chat

SEPTEMBER 17, 2021

When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Shep Hyken rightly says that: If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. Share Customer Feedback with Your Employees.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Verint

NOVEMBER 27, 2017

Customer preferences change frequently—especially when interacting with brands—so surveys and methods of contact must follow suit. As times change and customer preferences evolve, so do the dos and don’ts of constructing effective surveys. In short, understand that many of your customers prefer contact through their mobile devices.

Survey 32

Survey Gamification Feedback Guidelines 32

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Mastering customer data (finally).

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

LiveChat

SEPTEMBER 21, 2018

In 2017 , customers spent $108 billion online during the holiday season, 14.7 Today, I’ll focus on managing customer service during the holidays and providing live chat support. Live chat is a customer service tool, an alternative for quite ineffective emails and expensive phones. percent more than in 2016 !

Tips 63

Tips Chatbots Gamification Customer Satisfaction 63

Bold360

JULY 13, 2017

Multichannel and omnichannel might be this decade’s buzzwords, but that doesn’t mean they aren’t also essential to success for both your business and customers. Refers to the multiple ways your business and customers can interact with one another. How can Omnichannel Customer Service take this Further?

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56