2017 Customer Expectations Customer Service Wait Times 
Comm100
SEPTEMBER 4, 2022
Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience.
Comm100
JANUARY 29, 2024
Surge in chat volume per agent Reflecting a notable shift in customer service behavior, there’s been a substantial increase in the average number of chats handled by each agent in 2023. Customer satisfaction levels stay strong Despite the increased volume of chats, the satisfaction rates have remained robust.
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Comm100
JANUARY 7, 2020
Live chat has evolved considerably since this benchmark report first appeared four years ago, growing into a mature customer communication channel. What chat can do to enhance customer service and CX is amazing compared to just a few years ago. And chatbots are progressing at a rapid pace. Here’s the proof. On average, 74.5%
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?
ProProfs Chat
NOVEMBER 29, 2019
This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty. In the U.S.,
LiveChat
SEPTEMBER 20, 2019
But there is a big problem with the “get a bot to do it” vision when dealing directly with customers. AI bots, the future of customer service? Customers ordered on tablets and picked up their food from compartments when their name flashed on a screen. It hasn’t worked yet.
Eptica
SEPTEMBER 13, 2017
Date: Wednesday, September 13, 2017 Taking the 10 steps to CX differentiation. Published on: September 13, 2017. Author: Olivier Njamfa Do you really know what your customers think of the experience your business is delivering? You might also be interested in these posts: How text analytics delivers customer experience value.
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