2017 Customer Expectations Customer Insights Report 
ShepHyken
APRIL 3, 2017
In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Entrepreneur) What makes a brand strong in 2017? Follow on Twitter: @Hyken.
Retently
JULY 28, 2023
Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO). If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is.
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Experience Investigators by 360Connext
OCTOBER 4, 2017
RT @360Connext : Jason Dabrowski @jeanniecw and @Dragonburger75 loooove customers! Jeannie Walters (@jeanniecw) October 4, 2017. So let’s unpack that a bit… First, customer service and CX are often used interchangeably. Take, for example, this piece in the British Museum of a customer complaint etched in stone!
Customer Alignment
DECEMBER 18, 2017
As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. 2017 promised such a lot. There was the motivation and there were clear opportunities to really begin to make a significant difference for customers and close the recognised experience gap. What did we hear, what did we see?
Maru/HUB
FEBRUARY 26, 2018
According to Forrester’s 2017 ‘Customer Experience Index’, the average customer experience (CX) is getting worse, not better. “The data also shows that trust in companies has dropped precipitously,” according to a report in Marketing. Make them part of the CX cog and break down those data siloes.
CloudCherry
JULY 25, 2018
What better way is there to learn about delivering an amazing customer experience than examining how the best in the business do it? Respondents were asked a series of questions on topics including their customer experience programs , introducing new technology, and optimizing human capital.
CSM Magazine
SEPTEMBER 24, 2019
Insurers still seem to be struggling to match customer expectations, although overall performance had risen by 10% from 2017. Insurers are facing a perfect storm of increased customer expectations, rising costs and market disruption,” said Olivier Njamfa, CEO and Co-Founder, Eptica. About Eptica.
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