PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Look inside at CLV to determine ROI.

Leadership 70

Leadership ROI CEM How To 70

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 133

Chatbots Self Service ROI Contact Center 133

Toonimo

JULY 27, 2017

The platform is available in server-form with SharePoint 2016 being the latest version or in online form in either a cloud-based version or bundled with Microsoft Office 365. Without proper training, SharePoint remains underutilized and a bad return on investment.

Self Service 40

Self Service Return on Investment Training Software 40

Toonimo

JULY 27, 2017

The platform is available in server-form with SharePoint 2016 being the latest version or in online form in either a cloud-based version or bundled with Microsoft Office 365. Without proper training, SharePoint remains underutilized and a bad return on investment.

Self Service 40

Self Service Return on Investment Training Software 40

Middlesex Consulting

MARCH 19, 2017

It is not unusual with very large proposals for the seller to hire an independent third party to confirm all the assumptions and understandings and to calculate the benefits and return on investment (ROI). Extracts from IRS Publication 496 (2016) How To Depreciate Property: 3-year property. 5-year property.

B2B 60

B2B Sales Transportation ROI 60

NobelBiz

APRIL 25, 2023

Implementing an efficient scheduling system and workforce management software can help you avoid overstaffing or understaffing, ensuring you have the right number of agents available to handle customer inquiries. Optimize Workforce Management One of the most significant contributors to call center costs is labor. Here’s the alternative.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Amity

FEBRUARY 9, 2016

Software businesses need to understand the difference between customer service and customer success — and focus on the latter. For some markets, retention is essential for getting any return on investment (ROI) at all. The Best Customer Success Resources of 2016. Focus on Customer Success.

Customer Journeys 60

Customer Journeys Customer Retention Return on Investment Customer Success 60