NobelBiz

APRIL 25, 2023

Implementing an efficient scheduling system and workforce management software can help you avoid overstaffing or understaffing, ensuring you have the right number of agents available to handle customer inquiries. is also expensive, time-consuming, and out of the question for many small businesses and bootstrapped startups.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

ReviewTrackers

JULY 10, 2019

On online review sites, the overall rating of car dealerships and automotive companies tends to increase as more reviews are posted, according to research by customer feedback software company ReviewTrackers. We also found that 59 percent of consumers are likely to use a rating filter when searching for automotive dealerships.

Automotive 50

Automotive Retail Sales Analysis 50

ReviewTrackers

JULY 10, 2019

On online review sites, the overall rating of car dealerships and automotive companies tends to increase as more reviews are posted, according to research by customer feedback software company ReviewTrackers. We also found that 59 percent of consumers are likely to use a rating filter when searching for automotive dealerships.

Automotive 50

Automotive Retail Sales Analysis 50

ReviewTrackers

NOVEMBER 26, 2018

Yelp Reservations is an online restaurant reservations management system and software platform that allows restaurant managers to reach more diners, accept reservations on Yelp, assign servers to tables, make sure guests are equally distributed, and give walk-in guests accurate wait time quotes.

Advertising 56

Advertising Wait Times Management Software 56

Talkdesk

AUGUST 25, 2016

Today’s Consumer and Traditional Metrics. According to Microsoft’s 2016 U.S. State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. In order to meet consumer demands, call center agents need to consider how practices not measured by metrics can improve customer satisfaction.

Customer Satisfaction 40

Customer Satisfaction Metrics Call Center Abandon Rate 40

Talkdesk

SEPTEMBER 27, 2017

In fact, according to a study done by Accenture in 2016, 75% of consumers are more likely to buy from a retailer that recognizes them by name, recommends options based on past purchases or knows their purchase history. In an economy where customers have a lot of product options, a personalized touch can make all the difference.

Call Recording 40

Call Recording Contact Center Call Center Wait Times 40

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. It’s 2018, and customer expectations are changing faster than ever.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Help Scout

NOVEMBER 28, 2018

Most customers — 75% to be exact — prefer to chat with someone online and in real-time for answers, rather than pick up the phone to call for help. From 2012 to 2016, the number of consumers using live chat increased by 50%. Customers value their time and expect you to value it too. It’s fast, efficient and convenient.

Customer Service 40

Customer Service Self Service Knowledge Base Infographics 40

Comm100

FEBRUARY 20, 2018

New findings in the Aspect Consumer Experience Index show that 61% of consumers feel that having Chatbots in customer service is the way of the future. Longer wait times equal a more expensive phone bill, meaning that cutting staff may actually end up costing more than it saves.

Chatbots 133

Chatbots Self Service ROI Contact Center 133