TechSee
APRIL 10, 2018
As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?
Magellan Solutions
JULY 14, 2021
These are what local call center companies in the Philippines look for in candidates. One example is in local call center companies in the Philippines. One is building competitive advantages beyond English-language proficiency. This is in comparison to just 53% in 2016. Virtualization. TALK TO US!
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Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals.
Blake Morgan
MAY 17, 2023
According to an IBM survey , 60% of CEOs of companies that outperform the competition list customer experience as a top priority, compared to 38% of underperformers. Clearly, leaders who focus on customers create a competitive advantage. Since becoming CEO in 2016, Tricia has led Progressive’s stock to quadruple.
Magellan Solutions
MARCH 1, 2018
percent recorded in 2016. As artificial intelligence started to replace process-driven jobs, BPO companies should shift their focus from call center services to higher value industries such as big data analytics, healthcare information management, and app development. The full-year GDP growth averaged 6.7
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