Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In order to modernize its website and mobile apps, Hertz recruited Accenture in 2016. Cost reduction does provide you a competitive advantage, but value is more essential because it affects how well your product is made.

Examples 75

Examples Case Study How To Banking 75

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). . Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. “[I]f you care about customer experience.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40