transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Even New York’s top hotels struggled with bed bug outbreaks back in 2015.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

CSM Magazine

DECEMBER 10, 2015

In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. The latest product release is designed to provide increased levels of customisation plus boost agent productivity and deliver a faster, highly personalised customer experience. This provides a strong audit trail from beginning to end.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

Customer Enthusiast

JUNE 1, 2015

I was recently asked, “What is the biggest customer service challenge facing companies today?” My response was that it’s the same challenge companies faced last year, the year before that, and even 28 years ago: inconsistency of customer service quality and the customer experience. Don’t settle for ordinary.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

Customer Enthusiast

JUNE 1, 2015

I was recently asked, “What is the biggest customer service challenge facing companies today?” My response was that it’s the same challenge companies faced last year, the year before that, and even 28 years ago: inconsistency of customer service quality and the customer experience. Don’t settle for ordinary.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

LiveChat

AUGUST 5, 2016

Customer service stories are full of bloodcurdling events and malicious characters. All of us can recall at least one example of really bad customer service where everything went wrong, a person we were talking to was incompetent or a customer that we were dealing with, was a true monster in human skin.

Examples 28

Examples Customer Service Hotels How To 28

Grade.us

APRIL 2, 2018

They're attentive to customer reviews, focused on providing exceptional customer service. If your business is exceptional it won't stay that way. Another customer had to fight Comcast for 9 months, for the right to cancel his service. He shows entrepreneurs how to attract and win new customers.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". If customers write a review you donate to a charity.

Marketing 37

Marketing Guidelines Policies Banking 37

Joe Rawlinson

MAY 18, 2016

In this age of digital media, brands have many ways to offer exemplary customer service to their customer base. The advent of social media has also enabled customers to share their own customer service stories , which, in turn, become the brand’s own walking advertisement and word-of-mouth. Love, Chowking.”

Brands 94

Brands Customer Service Social Media Exceptional Customer Service 94

Grade.us

SEPTEMBER 24, 2019

In 2015, the FTC leveled a complaint against AmeriFreight : "The FTC’s complaint marks the first time the agency has charged a company with misrepresenting online reviews by failing to disclose that it gave cash discounts to customers to post the reviews.". If customers write a review you donate to a charity.

Marketing 22

Marketing Guidelines Policies Banking 22