Experience Investigators by 360Connext
JANUARY 23, 2015
It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Social customer care is going to be with us forever. Why not get better at how you’re serving customers there? Social Customer Care: Best Practices for Major Engagement.
Experience Matters
JANUARY 20, 2015
We just published a Temkin Group report, Lessons in CX Excellence, 2015. This report has rich insights about both B2B and B2C customer experience. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Download report for $195.
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Experience Investigators by 360Connext
DECEMBER 31, 2014
2015 is locked and loaded, right? We have big plans ourselves in 2015. In the months ahead, 360Connext will be offering some great content to help you deliver MORE for your customers. See you in 2015. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
Experience Investigators by 360Connext
JUNE 15, 2015
Women, he believes, consider the customer more. YWCA Chicago (@YWCAChicago) June 10, 2015. Will customers care about this improvement? It’s all about the customer! Impressive #leader who understands what #customer first leadership means. Jack Ma @AlibabaGroup “women are key to #success “!
Experience Investigators by 360Connext
JANUARY 26, 2015
It is a often a price-based customer battlefield. Social Customer Care: Best Practices for Major Engagement. 30, January 2015. Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it!
Customers That Stick
JANUARY 15, 2015
We look forward to meeting more interesting professionals like them in 2015! Meet Jeannie Walters! – She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years. If you have a story to share, let us know.
Tricia Morris
OCTOBER 22, 2015
This typically leaves employees feeling the organization doesn’t offer much information at all, or if they do, that’s it not current or accessible. And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Engagement.
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