TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. His expertise has been featured by The Economist, Social Media Today, Computerworld, BizTech Magazine, and is a frequent contributor to the Institute for Digital Transformation. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

FEBRUARY 10, 2022

McKinsey also highlights the power of organizational transformation in government: “An effort undertaken by the US Department of Veterans Affairs focused on transforming veterans’ experiences with the agency increased trust from 47 percent in 2015 to 70 percent just three years later.”.

Government 130

Government Customer Experience Chatbots Social Media 130

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media How To Entertainment Effort Score 98

Win the Customer

SEPTEMBER 5, 2017

billion by 2022, the report projects. billion in 2015, growing $1.2 One in five employers estimate that workers are productive less than 5 hours per day, with cell phones, texting, internet surfing and social media ranking among the top suspects for non-productive activity, a CareerBuilder survey found. retailers $45.2

System 115

System Policies Retail Social Media 115

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. eBay’s total revenue in 2019 was over $10 billion.

Brands 52

Brands Transportation Sales Innovation 52

Gainsight

OCTOBER 7, 2019

The Customer Success Manager (CSM) role is one of the most promising jobs and has seen a 736% increase since 2015. Employees rely heavily on mobile devices at work—and not just to check their social media. Bessemer Venture Partners recently wrote the new 10 Laws of the Cloud , and listed customer success as one of the laws.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13