2014 Customer Care Customer Engagement Customer Experience 
ProProfs Chat
JANUARY 30, 2020
“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.
Experience Investigators by 360Connext
OCTOBER 31, 2014
Microinteractions are the small moments that can have a huge impact – negative or positive – on your customer’s experience. They not only manage NOT to scare customers away, but even better- they spook customers into taking the next step. How can you leverage your customers’ fears to increase conversions?
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Win the Customer
DECEMBER 25, 2019
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.
Calabrio
NOVEMBER 18, 2015
As customers become more empowered through technology, so must the organizations that serve them. Analytics in the data-powered contact center are proven to drive KPIs across key metrics, including first contact resolution, cross promotions and overall customer satisfaction. Decreased their customer care costs by 6.3
Experience Investigators by 360Connext
APRIL 30, 2015
It’s not always due to a bad experience- sometimes it’s just time to move on. We know this technique as the peak-end rule , which not only helps retain customers after things go awry, but often has the power to forge stronger loyalty from an otherwise bad experience. Letting customers call the shots. Personality.
Experience Investigators by 360Connext
JANUARY 30, 2015
With the personalized service, outstanding selection and in-store cafe options, they’ve built a loyal following of customers. I didn’t have much experience with Mariano’s simply because there isn’t one in my part of town…yet. His experience has been the same. No matter who is at the register.
Customers That Stick
DECEMBER 15, 2014
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 37: November 2014. Thoughts on the Customer: The Sympathetic Holiday Shopper. The Month in Customer Service Blogging. Would Your Customers Work for Your Company?
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