Customer Bliss
APRIL 26, 2016
In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. At 3:22, a discussion about organizational alignment for customer growth begins. Episode Overview.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.
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Kerry Bodine
MARCH 8, 2017
The study, titled The Customer-activated Enterprise , stated, “We identified three key themes that will help you shape your organization’s future: Open up to customer influence, pioneer digital-physical innovation, and craft engaging customer experiences.” Well guess what?
Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
Customer Bliss
FEBRUARY 7, 2017
From her LinkedIn: Karen Quintos is Dell’s Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. She is also on the board of Penn State’s Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award. About Karen. Komen for the Cure.
Gainsight
APRIL 12, 2023
Of course, sometimes that is indeed true. Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. After the initial event exceeding our expectations, I decided to up my game for 2014. I wore a boring suit.
Horizon CX
DECEMBER 31, 2018
What’s mostly standing in the way as I see it is the current economic outlook that is causing organizations to stay the course and avoid any potential risk. After 10 years of corporate experience, sufficient apprenticeship under the auspices the CXPA, and with a CCXP certification in-hand, I started my own consulting practice in 2014.
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