2010 Customer Experience Customer Service Training 
ShepHyken
JANUARY 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Leveraging Trends to Drive Business Success through Customer Experience by Joseph Michelli. Consider this: “Today’s consumers expect easy, valuable experiences that marketers in 2010 could scarcely imagine.”
ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you.
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Ann Michaels and Associates
OCTOBER 28, 2018
Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. .
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?
Service Untitled
FEBRUARY 3, 2011
When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. If that wasn’t enough to make Delta Executive Vice President, Glen Hauenstein sad, Delta also had the shameful distinction of rating the highest for canceled flights for 2010. Be empathetic.
Service Untitled
MARCH 12, 2010
Service Untitled The blog about customer service and the customer service experience. The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Customer loyalty built on company focus I grew up in a very small town where we.
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.
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