NICE inContact
JULY 13, 2016
Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009.
Talkdesk
NOVEMBER 7, 2017
Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. The setup process was so simple that Chad’s support team was able to respond to phone calls the same day they set up their contact center.
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Talkdesk
OCTOBER 3, 2017
Five Trends That Will Make You Rethink the Contact Center Experience. In this session, Gadi and Todd cover five important contact center trends: 1. 55% of consumers have higher expectations for customer service today than they had just one year ago.”. Gadi Shamia, COO, Talkdesk. Customer Expectations Are Rising .
Talkdesk
NOVEMBER 7, 2017
Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. The setup process was so simple that Chad’s support team was able to respond to phone calls the same day they set up their contact center.
CSM Magazine
DECEMBER 6, 2021
Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.
NobelBiz
FEBRUARY 27, 2019
The proposed rules would enable the agency to address consumer concerns about unwanted text messages and scam calls from overseas. WASHINGTON, February 14, 2019—The Federal Communications Commission today proposed rules banning illegal spoofed text messages and international calls.
CSM Magazine
DECEMBER 5, 2017
Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. It is important for all customer channels ranging from the contact center, websites and apps to be reactive enough to address any of these issues proactively.
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