2009 Consumers Contact Center Technology 
NICE inContact
JULY 13, 2016
Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009.
CSM Magazine
DECEMBER 6, 2021
Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #5: Take Advantage of Technology.
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Talkdesk
NOVEMBER 7, 2017
Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. The setup process was so simple that Chad’s support team was able to respond to phone calls the same day they set up their contact center.
Talkdesk
OCTOBER 3, 2017
Five Trends That Will Make You Rethink the Contact Center Experience. In this session, Gadi and Todd cover five important contact center trends: 1. 55% of consumers have higher expectations for customer service today than they had just one year ago.”. Gadi Shamia, COO, Talkdesk. Customer Expectations Are Rising .
Talkdesk
NOVEMBER 7, 2017
Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. The setup process was so simple that Chad’s support team was able to respond to phone calls the same day they set up their contact center.
CSM Magazine
DECEMBER 5, 2017
Technology related to voice recognition will be most impactful in 2018. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. Voice Recognition. Emotional Detection. ” AR & VR.
Service Untitled
DECEMBER 27, 2010
In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. There is also a powerful link with companies and customers who actually listen to the suggestions and feedback of consumers.
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