Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. 90% of consumers say that when they interact with a brand online, they expect an immediate response. 76% of consumers are more likely to engage with brands when they feel understood on a personal level.

Effort Score 223

Effort Score Wait Times Video Communication 223

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. If you’re an executive working in health care, here are a few things to consider as you evaluate opportunities to merge, acquire or partner with other companies in the industry. The Affordable Care Act in the U.S., Indeed, consolidation is already well under way.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Alida

APRIL 5, 2017

Modern technology has enabled companies across industries to create more convenient and seamless customer experiences by prioritizing the multichannel or omnichannel user experience. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

NOVEMBER 27, 2020

Waiting times. Panellists were asked about the impact on call waiting times and customer satisfaction levels as their contact centre colleagues adjusted to working from home. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Insurance 98

Insurance How To Chatbots Wait Times 98

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 Time and time again, organizations are losing customers to the black hole of wait times and inefficient processes during their seasonal bumps. It’s time to do this differently. That’s better than the pre-recession high of $4.4

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

transcosmos Information Systems

NOVEMBER 6, 2018

In August 2018 , Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in September , when Amazon joined in. The company seriously values their employees and believes that they can make a difference. Reset internal clocks.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48