Beyond Philosophy
NOVEMBER 10, 2014
So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures. February 2006. www.jdpower.com. 24 April 2014. 26 August 2014. <
GetFeedback
JANUARY 12, 2020
What’s behind the improved performance is what some call the “loyalty effect.” Great experiences lead to higher levels of customer loyalty which, over time, not only increases revenue growth but also reduces costs. . Research from McKinsey suggests that the best ROI on CX improvements come from improving the end-to-end journey: .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
DECEMBER 22, 2016
This can be boiled down to a number of core challenges such as: proving ROI and quantifying the business value of customer experience efforts, unifying the organisation siloes and overcoming legacy protocol and technological infrastructure. Overcoming these obstacles is by no means an easy feat! What’s driving this?
Team HGS
SEPTEMBER 30, 2019
As we’ve been brought into the process, we’ve become experts at bridging critical gaps—for optimized CX and ROI —in other words, earning and retaining customers for the brand. To truly gain a competitive edge in today’s marketplace, brands need to provide a frictionless, optimized customer experience, to engage and preserve customer loyalty.
OpinionLab
MARCH 12, 2015
Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. Perhaps you’ve asked them to provide their income level or the purpose of their visit; maybe you are interested in identifying their persona or status level in your loyalty program.
ClearAction
FEBRUARY 14, 2015
I think there's a tremendous lesson about customer experience ROI goals that can be learned by your answers to those two questions. Loyalty is a two-way street, best described in the book Why Loyalty Matters. Customer Loyalty Boomerang Effect. What happens with customer-centric supplier management? to-1 ratio."
Qualtrics
AUGUST 8, 2019
Political economy’s loss turned out to be CX’s gain, and since 2006 he’s been one of the leading lights in the industry. There’s now a greater interest in customer loyalty across the board and a view of call centers as a key touchpoint in any customer journey,” says Matt. AI: Listen to customers, don’t micromanage staff.
Expert insights. Personalized for you.
164 
Let's personalize your content