CX Journey
FEBRUARY 18, 2016
Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." More innovative businesses brought together multidisciplinary teams to share knowledge through storytelling. Plenty of books were written and conferences attended.
Confirmit
OCTOBER 2, 2017
These awards, “Achievement in Customer Excellence”, were founded in 2005 and the quality of the submissions has improved every year since then, with 2017 being no exception. Every year, Confirmit recognizes the outstanding work by some of our customers through our ACE Awards program.
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Confirmit
OCTOBER 2, 2017
These awards, “Achievement in Customer Excellence”, were founded in 2005 and the quality of the submissions has improved every year since then, with 2017 being no exception. Every year, Confirmit recognizes the outstanding work by some of our customers through our ACE Awards program.
Beyond Philosophy
NOVEMBER 28, 2017
Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. It doesn’t require very much in the way of financial investment, innovation or ingenuity. 10 Tips to Crush Your Next CX Presentation Like a Rock Star. Lagniappe works.
Comm100
AUGUST 23, 2018
The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. billion U.S.
Grade.us
AUGUST 18, 2020
Pro-Tip: For creative local search firms, having your photo featured on a prospective client’s business listing would be an excellent opportunity to establish your authority as a local search expert and get your foot in the door. Pro-Tip: Check for hours of operation on the business listing (including Holidays).
Amity
NOVEMBER 25, 2014
Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Amity: That is one innovative way to skin that cat! Here are the “aha!”
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