Alida

JUNE 23, 2016

The insight community provides ongoing feedback from customers and helps Price Chopper make better decisions about strategy, branding and marketing campaigns. We interviewed Sam Trimboli, consumer insights specialist at Price Chopper, to learn more about his role at the company and how he navigates the evolving retail landscape.

Consumers 150

Consumers Retail e-support Feedback 150

Lumoa

JANUARY 23, 2018

They expect actions and communication. Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. A study done in London School of Economics in 2005 found that 7 point NPS increase led to an average 1% revenue increase. And we mean it.

Analytics 304

Analytics NPS Financial Analysis 304

Oracle

APRIL 3, 2018

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. In 2005, it was the first store to sell women’s shoes online in Brazil and from 2010 on it started to offer clothes and accessories, becoming more than a footwear business.

Fashion 50

Fashion Retail Data Ecommerce 50

Beyond Philosophy

NOVEMBER 28, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Accordingly, my colleague Colin Shaw, working closely with the London Business and its Chair of Consumer Psychology, extensively tested emotional levers. Michael Lowenstein, Ph.D., However, it was understood that value is not just rational.

B2C 83

B2C Banking B2B e-support 83

Second to None

JANUARY 22, 2019

Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. Miles says, “The rapid growth of mobile devices coupled with the increasing need for security has made texting a powerful communication platform. Texting fits the bill as an easy to use communication platform. In 2016, 62.9

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

SurveySparrow

DECEMBER 23, 2020

From making market research easier to facilitating internal communications, online surveys help businesses in many ways. It was started in Seattle in 2005, but over the years, the company has expanded globally. Not being consumer-facing, they don’t have to focus on ease of use and can appeal to a niche market of specialists.

Survey 52

Survey Software Social Media Tools 52

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

Brands 52

Brands Policies Hospitality Advertising 52