Clarivate

APRIL 14, 2024

As a result, he was given access to the ‘resources of the city’ – a city that made other military uses of his innovative research, although we weren’t there to check those metrics. Download our latest reports on research impact and evaluation, or read other blogs from the Institute for Scientific Information to discover more insights.

Government 59

Government Policies Report Culture 59

Team Support

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.

B2B 86

B2B Knowledge Base Resources Report 86

Team Support

SEPTEMBER 16, 2020

Whether Support is motivated by customer retention, operational efficiency, financial contribution, or attainment of customer satisfaction, the key is to define and achieve positive business results from support operations with strategies that align to tangible and measurable support metrics.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

Team Support

JANUARY 20, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

Team Support

SEPTEMBER 8, 2020

The full value of customer support can only be realized when you have well-defined processes, metrics, and systems that can help you manage and meet customer expectations and capture the insights learned from each customer interaction. The Value of Customer Support.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.

B2B 64

B2B e-support Knowledge Base Resources 64

ReviewTrackers

NOVEMBER 27, 2018

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. Understand your Yelp metrics. . Download the Yelp for Business App. . Why Claim Your Yelp Business Page?

How To 92

How To Social Media Hotels e-support 92