Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

COPC

SEPTEMBER 5, 2019

“… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial.

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

“… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial.

Financial 40

Financial Analysis System Innovation 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Financial 51

Financial Contact Center Call Recording Communication 51

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. re-establishment of industry standards.”.

Financial 40

Financial Self Service System Customer Satisfaction 40

Clicktools

JANUARY 6, 2017

What does this year have in store in the world of feedback, customer service, and customer experience? What trends will emerge to become the buzz of marketing campaigns, the talk tracks of service and support departments, and the hashtag du jour? Invest in CX technology. Mind the millennials. So here we are.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

CSM Magazine

NOVEMBER 7, 2018

Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. Live Customer Engagement technology is also a perfect tool for customers who have issues with an existing product.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. And it is also of paramount performance when your customer base grows because there are countless examples of companies who are not able to efficiently scale their customer experience strategies.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

CSM Magazine

OCTOBER 11, 2019

When it comes to customer service, the most obvious area where trust comes into play is the relationship between the service provider and the consumer – or, in the case of the air travel industry, between airline and passenger. Trust: Building brand reputation and trust by delivering on promises.

Customer Service 40

Customer Service Airlines Travel Customers 40

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. With an open, ecosystem model supported by APIs, end user customers can take a fully flexible, customizable approach to using new services that evolve with technology and business needs.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

Magellan Solutions

MARCH 4, 2020

Microsoft, a technology company, takes advantage of this reason. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. This IT consulting company in India managed the internal IT services of the software giant. This company entrusts its customer service to some companies in India and the Philippines.

Company 64

Company e-support Call Center Government 64

ShepHyken

MAY 11, 2020

Each week I read a number of customer service and customer experience articles from various resources. Former Apple CEO John Sculley On The Importance Of Customer Experience by Blake Morgan. Forbes) Today, Apple regularly tops lists of companies with the best customer experiences and the most innovative products.

Customer Service 60

Customer Service Innovation Retail Financial 60