Team Support
SEPTEMBER 14, 2020
Although the fundamental Support model may not need to change, the objectives and outcomes from Support operations must increasingly focus on sustaining and retaining existing customer relationships. Be Proactive: Support can no longer wait for customers to call. This is the first step in customer retention.
CSM Magazine
MARCH 24, 2022
It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Increase service and revenue opportunities.
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Kustomer
NOVEMBER 1, 2021
that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’
Team Support
NOVEMBER 11, 2020
Let’s continue exploring why it’s important to offer services in the form of ongoing advisory, managed, or education services, in addition to limited one-time engagements in Part 2. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Sell More Efficiently.
Team Support
NOVEMBER 10, 2020
We’ll continue our overview of the ServiceXRG whitepaper, Using Services to Retain and Grow Recurring Revenue , in Part 2 where we’ll explore why it’s important to offer services in the form of ongoing advisory, managed, or education services, in addition to limited one-time engagements. For more, download the complete whitepaper.
Beyond Philosophy
FEBRUARY 3, 2015
This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. Engaging the subconscious shopper is a skill supermarkets are always perfecting. There are so many options that it can delay a decision. They don’t.
Middlesex Consulting
JULY 9, 2017
As a service professional, we have some internal jobs that are critical for customer retention and long-term satisfaction. We must have excel lent service contracts that address real customer needs. Goals like customer acquisition, customer retention, total revenue, overall customer satisfaction, etc.
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