Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She recently wrote the book on customer understanding ! She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ijgolding

FEBRUARY 23, 2016

One of my Fathers most memorable quotes when I was a young boy was ‘engage your brain before opening your mouth!’ However, every single time I have observed her at work, she has been as engaged and connected to what she is doing – to her staff and her customers – as any restaurant manager I have ever seen.

Customer Experience 120

Customer Experience Customers Engagement Customer Experience Professionals 120