Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The Power of the Podcast.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Horizon CX

JULY 15, 2019

Clearly the decision, in that case, was to transform a culture rather than check the box on a form. It would be safe to say that advances in technology in and around learning have facilitated a lot more capability for successful online learning. My learning here was both interactive and memorable—two key learning elements.

Course 113

Course Training Entertainment Exercises 113

CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. If you are a contact centre, it is time for you to move more of your team to video based live engagement.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

CSM Magazine

OCTOBER 10, 2019

What customer experience cries out for is a kind of leadership that comes from building a corporate culture in which everyone embraces and endorses the concept, rather than feeling like it’s a forced corporate ‘policy’. That investment will have a knock-on effect. This includes the top 30 airports within the USA and 15 airports within the UK.

Innovation 40

Innovation Customer Service Company Airlines 40

CSM Magazine

NOVEMBER 7, 2018

Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up. Live Customer Engagement technology is also a perfect tool for customers who have issues with an existing product.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. Culture Amp’s subscription plans are based on the number of users. Linius Technology. Campaign Monitor. EarlyBirds.

Company 10

Company Innovation Self Service Culture 10

LiveChat

JANUARY 20, 2017

But then, in the 60’s, forward-thinking companies started to see an opportunity in technology. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. Even though people knew the telephone, no one thought about it in terms of customer support.

Self Service 28

Self Service Trends Customer Service Customer Experience 28