CSM Magazine

MARCH 24, 2022

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. Enhance performance. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Optimove

AUGUST 4, 2021

Smaller Customer Segments, Bigger Results. The overall message is clear: as you cater to smaller and smaller segments, the average uplift you can expect to gain from your total customer base grows. In smaller groups, each customer will generate more uplift on average than if he or she were approached as a part of a larger group.

Groups 96

Groups CRM Ecommerce Comparison 96

Retently

OCTOBER 19, 2018

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is to offer your customers a much better experience, service, and product to make sure they are happy with your business.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Retently

JUNE 24, 2018

One of the most important features an NPS software should offer is the survey customization. Uploading your company’s logo, applying your brand colors and style should be among some of the available customization features impacting the look of your surveys. Can I customize the NPS survey and give it my company’s branding style?

NPS 108

NPS Net Promoter Score Software How To 108

Responsetek

MAY 4, 2018

Choice Paralysis; why too much of a good thing can be harmful to your brand. Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with?

CEM 40

CEM Consumers Brands Automotive 40