Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Values have evolved, with renewed demands that brands put integrity and purpose before profit.

Marketing 147

Marketing Hospitality Hotels Consumers 147

CSM Magazine

OCTOBER 9, 2019

That’s an industry and government definition; to us they are part of our valued customer base. The report states that “employees are highly accurate in their assessments of customer satisfaction and the quality of their company’s service delivery. of the variations in customer satisfaction.

Airlines 45

Airlines Customer Satisfaction Hotels Retail 45

Retently

JUNE 24, 2018

From automating various tasks to integrating with other systems, find out below what you should pay attention to when deciding on the appropriate customer satisfaction survey software for your business, what are the benefits of a specialized service along with the price differences between existing products. Native integrations.

NPS 106

NPS Net Promoter Score Software How To 106

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. Research from Salesforce tells us that 75% of people now expect a consistent experience wherever they engage with brands – be it through social media, mobile, or in person.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Responsetek

MAY 4, 2018

Choice Paralysis; why too much of a good thing can be harmful to your brand. Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with?

CEM 40

CEM Consumers Brands Automotive 40