Team Support
SEPTEMBER 16, 2020
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
Team Support
JANUARY 12, 2021
As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Company-wide initiatives to improve customer experiences (CX) and drive success are influencing Support to engage in new, more meaningful customer interactions.
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Team Support
SEPTEMBER 14, 2020
In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.
Team Support
SEPTEMBER 8, 2020
Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. In Part 2 of this series, we’ll explore the evolving role of B2B customer support.
ChurnZero
JUNE 2, 2021
SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. Lessons learned over the last year from the Customer Success community. An overview of the current B2B SaaS market and valuation drivers. Salesforce started it and they went public in 2004.
Team Support
JANUARY 26, 2021
“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport is so customizable, it’s perfect for B2B companies.
Team Support
JANUARY 20, 2021
Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.
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