Team Support

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Retention Training Resources 81

Team Support

SEPTEMBER 8, 2020

And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In Part 2 of this series, we’ll explore the evolving role of B2B customer support.

B2B 64

B2B Effort Score Customer Expectations Customer Satisfaction 64

Team Support

JANUARY 20, 2021

The largest drivers were new customers, higher user adoption of product features, and more proactive outreach by Support. Most customer support interactions today are reactive, but proactive support is on the rise. It really helps us provide exceptional customer service.”. Going Beyond Simply Meeting Demand.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. Lessons learned over the last year from the Customer Success community. An overview of the current B2B SaaS market and valuation drivers. Salesforce started it and they went public in 2004.

B2B 98

B2B Company B2C Survey 98

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Founded in: 2004. AWS offers cloud services to businesses. Founded in: 2006. CEO: Adam Selipsky.

Company 10

Company Software Financial Tools 10